Refund and Returns Policy

Did you know that Sarah jewelry LLC personalized accessories are customized by hand and not machine? So, Please keep in mind that we do not give REFUNDS accept RETURNS or honor CANCELLATIONS or make EXCHANGES on ANY of our Custom Hand-Made Personalized Name Jewelry. So, If you are unsure about a specific product or product description, please email us at prior to placing your order.

It’s important you take measurements because our size recommendation can vary based on the height and weight of the recipient. It’s also important to make sure that you spell the (Name/Names) correctly on your order form before completing your payment. You must also make sure that your shipping Address, City, State and Zip Code is correct before placing your order.

We want all of our customers to be 100% satisfied with their purchase. However, all items are custom made by hand so therefore (NO REFUNDS) (NO CREDITS) or (EXCHANGES) will be given on any item/items you selected at checkout and completed after reading our Policy. And purchased on your own instinct.

All packages are shipped via USPS  unless other arrangements are made by you the buyer. And note ALL packages will be delivered to the shipping address you input on your order form.

We are NOT responsible for lost or damaged or stolen packages left unsupervised by mail carriers, or items marked delivered but not received

NOTE: All custom items are 10k and 14k real gold  We also state this information throughout our website so customers are aware what they are purchasing before they complete payment.